Frequently Asked Question
First 5 Self-Service Password ResetSelf-Service Password Reset
Now if you need to reset your password, you can request it at the login screen.
- Click the “If you forgot your password please click here.” Link.
Figure 3: Login Screen
You will be taken to a site where you can either reset your password or change it. To reset your password, select “Reset Password”
Figure 4: Password Reset
Enter your Persimmony Username (Typically it will be your first and last names separated by a space) and the characters in the confirmation window and click on Continue. NOTE: the characters will be different than those shown Figure 5: Password Reset
Figure 5: Password Reset
If you email is in the Persimmony system, you can select your email ID from the dropdown. NOTE: if your email is not in the system you will need to contact your First 5 program manager to reset your password.
Type the characters from the picture, and click Continue
Figure 6: Email Selection
You’ll see a message stating that an email has been sent with instructions on resetting/unlocking your account. Go to your email account and follow the link to reset your password
- Reset your password following the instructions on the screen
- Use your new password to log into Persimmony