Frequently Asked Question
To access Persimmony ECM, the Citrix client is required on any connecting computer where you would like to scan documents directly into ECM.
This software is free and works on a wide variety of platforms. The software is called “Citrix Receiver” or “Citrix Workspace.” Persimmony supports any version that is also supported by Citrix.
You can view the official list of supported versions from Citrix at their support page here: https://www.citrix.com/support/product-lifecycle/milestones/receiver.html
Recommended Client Versions for Persimmony ECM
The following versions of the Citrix client are recommended, depending on what operating system your county uses.
- Citrix Workspace 1912 LTSR CU1, released July 15, 2020: https://www.citrix.com/downloads/workspace-app/workspace-app-for-windows-long-term-service-release/workspace-app-for-windows-1912ltsr.html
- Citrix Workspace 2007, released July 27, 2020:
iOS (iPad or iPhone)
- Citrix Workspace 20.3.0, released July 29, 2020:
- Available for download for free in the iOS App Store. Search for "Citrix Workspace" and tap install.
To view downloads for additional operating systems (i.e., Linux, Chrome, Android), you may visit this page: https://www.citrix.com/downloads/workspace-app/