How to Contact Customer Support


Persimmony Suite:


To submit a new support ticket:


1. Navigate to Support at the bottom left corner of your screen.

2. Select Submit a Ticket.


To view the history of your tickets:


1. Navigate to Support.

2. You will see a list of all your tickets and their status.  You may use the filtering options to show only Open or Closed, filter by Date, etc.  

3. Select the ticket you wish to view.

4. Select Reply to respond.  If the ticket is Closed, replying back will re-open the ticket. 



All Other Systems:

  • You can view the status of your tickets at support.persimmony.com.  Use your Persimmony credentials to login. 
  • Click Tickets
  • Click the drop-down arrow to select the status of the tickets you wish to view.