How to Update Your Email Address 

Updating your email address in the system depends on your access level and the number of sites you are connected to. Follow the appropriate steps based on your access scenario below. 

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If You Have Access to Only One Site: 

  • Open My Profile from any page within the site. 
  • Edit your email address and any other editable information in the profile window. 
  • Click Save to apply the changes. 

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Important Notes: 

  • You cannot edit your User Name or User ID. 
  • The changes will update immediately in the system. 

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If You Have Access to Multiple Sites: 

  • You cannot edit your email address from My Profile. 
  • In this scenario, you can only update the following fields: 
  • Title 

  • Office Phone 

  1. Please contact Persimmony support to change your email address. 

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Restrictions on Email Address Updates: 

  • Users cannot change their email address to one already associated with another user, regardless of whether that user exists in the same site or another site within the system. 
  • If an attempt is made to use an existing email address, the system will display a notification, and the email address will revert to its original value. 

Notifications You May Encounter: 

  • If the email exists within the same site:  
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  • If the email exists across any site in the system: A screenshot of a notification 
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